Frequently asked questions

No. Every profile, every written reference and every introduction video is visible without an account. You give us an email only if you decide to write to someone.

Writing the first message. Replying to someone who wrote to you is free, browsing is free, and the sitter's fee is agreed and paid directly between you and the sitter — we take no commission on it.

No. They are switched off until the legal and tax set-up is complete, so nothing on the site can charge you today. Leave your email and you will be told when they open.

No, and we are not allowed to. A private operator may process criminal-conviction data only where a specific law authorises it, and none does here — a self-declaration about the absence of convictions is itself criminal-conviction data. Every sitter undertakes to show the certificate, or in Switzerland the special private extract, directly to you before the first engagement.

Because you can read a written reference and judge it yourself. A phone call leaves you with someone else's summary. Each reference is signed and shows the family's first name, the town, the period and what the sitter did.

An average of stars hides exactly the information you need. Four full references tell you whether the person is right for a shy three-year-old or for two boys who never sit down; 4.7 stars tells you nothing.

Roughly €9-14 an hour on the Italian side and roughly CHF 25-35 in the Grisons. Those are observed ranges, not our prices: each sitter sets their own rate and states it on the profile.

Payment method and declaring the work are two separate questions. Occasional domestic work for a private family is regulated differently in Italy and in Switzerland, and above certain thresholds the family has obligations as an employer. We are not able to advise on an individual position — but pretending the question does not exist would not help anyone.

Many do, and thousands commute daily. Ask how they travel and how long it actually takes in the season you are in: the Bernina line in February is not the Maloja road in July.

Outside the peak weeks you can often find someone the same day. In the Christmas, February, Easter and August peaks, ten days ahead is realistic. Facilities with hourly places are the usual answer at short notice.

It varies and it is stated on each profile. Italian and German are the most common, English is frequent in the Engadine and in the tourist towns, Romansh appears in the Lower Engadine.

Every profile has a report button. A serious report leads to precautionary suspension before any investigation. If a criminal offence may have occurred, that is a matter for the police, not for us — call 112.