How we verify
We would rather tell you exactly what was checked than reassure you with an adjective.
The steps
- Identity — ID document checked, confirmation selfie, phone and email validated. Free, required for all.
- References — two previous families actually called by phone, with the date shown.
- Qualifications — certificates confirmed with the body that issued them.
- Video interview — fifteen minutes on a video call, which becomes the introduction video on the profile.
- Insured — for sitters holding their own valid liability policy.
Criminal record certificates: why we do not keep them
Data protection law permits a private operator to process data relating to criminal convictions only where expressly authorised by law. No such authorisation covers a platform like ours. Beyond the legal point, a certificate uploaded a year ago tells you very little: it describes a situation that has since moved on.
Every sitter therefore undertakes to show the certificate — or, in Switzerland, the special private extract from the criminal records register, designed precisely for activities involving contact with minors — directly to the family, before the first engagement. The profile shows the date the undertaking was given. Refusing to show it to the family means removal from the service.
What we never ask for
Criminal record certificates or declarations about the absence of convictions; medical certificates, diagnoses or treatments; pregnancy, religion or sexual orientation. Copies of identity documents are not retained: we record the outcome of the check, not the file.
If something goes wrong
Every profile carries a report button. Serious reports lead to precautionary suspension before any investigation. Report a profile.